Help Center

Help and Support Center




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FAQ

1Where do I find my Support ID Number?
Go to settings (by clicking on the top right corner icon). You can find the Support ID Number below
2My data has been erased after signing back into facebook! How do I retrieve my data?
You may restore your account by following the steps below. Launch the game. Go to Settings window by tapping on the gear icon on the top right of the home screen. If you are not signed in yet, tap the "Sign In" button and sign in to the Facebook account. After signing in, you will see a "Restore Account" button. Tap on the "Restore Account" and select the data that was last saved on the server to restore. *Do take note once restored, your existing progress will be overwritten.
3I don’t have enough coins!
While in-app purchases are optional, you can always play our stages, or try the endless monster rush mode that does not require hearts to enter.
4How do I rank higher in the leaderboards?
It’s really easy! Just keep smashing in the Online Challenge!
5How do I play the monster rush mode?
Just tap on the “Event Smash!” button and you’re ready to go!
6Can I play the monster rush mode without signing into Facebook?
As of now, no. You must sign in to use the online leaderboards feature.
7Where is the monster rush mode?
You can find it under the “Online Challenge” mode.
8Where can I buy the boosters?
You can find it by going to the store in-game, or buy it when you are entering a stage.
9I can’t pass the round! It’s too hard!
Have you tried upgrading your monsters or buying boosters to use during the game? If you have done both and still can't pass the stage, let us know!
10Does all the monsters have the same damage?
No. Some of them have the same, but most are different.
11What does the optimise button do?
It will automatically select your best monster with the highest damage available.
12How do I upgrade the monsters?
You can upgrade them individually by visiting your monster book and tapping on the green “+” button on the monster you would like to upgrade.
13How do I get more hearts?
As of now, you can either send heart requests to your friends who are also playing the game, or wait for one heart to regenerate in half an hour.
14What will happen if I try to accept more hearts than my maximum number of five hearts?
Nothing! Your hearts will continue to accumulate whenever you accept one from your friend, but will no longer regenerate by themselves after five hearts.
15Why can’t I play the stages?
To play a stage, you will need hearts. Please check that you have at least one heart before entering a stage.
16How do I receive my prizes?
The prizes will be delivered to your mailbox in the main menu. If you do not recieve them, please notify us.